{"id":61031,"date":"2020-07-06T12:51:16","date_gmt":"2020-07-06T09:51:16","guid":{"rendered":"https:\/\/newblog.creatopy.com\/blog\/?p=61031"},"modified":"2023-07-24T14:15:47","modified_gmt":"2023-07-24T11:15:47","slug":"brand-loyalty","status":"publish","type":"post","link":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/brand-loyalty\/","title":{"rendered":"8 Ways to Build Brand Loyalty + Examples of Companies that Nailed It"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Pushing for new sales is, no doubt, vital to the survival and long-term thriving of any business. <\/span><span style=\"font-weight: 400;\">But are we forgetting something in this feverish race to drive growth? Or rather, someone?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s easy to get so fixated on acquiring leads that the very bread and butter of your income fades into the background\u2014your existing clients. <\/span><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Building customer <\/span><span style=\"font-weight: 400;\">brand loyalty is all about widening your focus and <a href=\"https:\/\/newblog.creatopy.com\/blog\/marketing-promotion-strategies\/\">making customer retention an active part of your marketing strategy<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A 2019 retail study<\/span><span style=\"font-weight: 400;\"> conducted by Yes Marketing found that <a href=\"https:\/\/www.data-axle.com\/resources\/thought-leadership\">more than 50% of consumers are willing to pay more for a product if it&#8217;s from a brand they trust<\/a>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This confirms not only that it makes financial sense to <a href=\"https:\/\/newblog.creatopy.com\/blog\/brand-trust\/\">continue investing in keeping your customers interested into your brand<\/a> that you worked so hard to acquire in the first place, but also that they want you to.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we&#8217;ll lead you into the basics of brand loyalty in marketing, outline some basic strategies to building brand loyalty, and look at some companies that have understood the importance of <\/span><span style=\"font-weight: 400;\">brand equity and brand loyalty.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But to see what&#8217;s what, we first need to get our definitions straight:<a href=\"https:\/\/app.creatopy.com\/auth\/create-account?internal_source=internal&amp;internal_medium=Blog&amp;internal_campaign=BlogContentCTA\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-70331 size-full aligncenter\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1.png\" alt=\"\" width=\"700\" height=\"90\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1.png 700w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1-600x77.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1-150x19.png 150w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What Is Brand Loyalty?<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-medium wp-image-65331\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/what-is-brand-loyalty-2-600x308.png\" alt=\"what is brand loyalty\" width=\"600\" height=\"308\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/what-is-brand-loyalty-2-600x308.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/what-is-brand-loyalty-2-150x77.png 150w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/what-is-brand-loyalty-2-768x394.png 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/what-is-brand-loyalty-2-20x10.png 20w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/what-is-brand-loyalty-2-75x40.png 75w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/what-is-brand-loyalty-2-80x40.png 80w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/what-is-brand-loyalty-2.png 1024w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Brand loyalty is defined as the tendency of customers to choose the same brands instead of the competition for a prolonged period. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, it&#8217;s basically your clients&#8217; desire to stay your customer. Unlike customer loyalty, brand loyalty has to do less with the financial reasons and more with the client&#8217;s perception of a brand\u2014from customer experience to the company&#8217;s reputation, and even its mission and values.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In more actionable terms, we&#8217;re talking about customer retention. Essentially, it&#8217;s a measure of your ability to keep customers coming back for more, and the sum of your efforts to make it happen\u2014after having successfully converted your leads.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why Is Brand Loyalty Important?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In simple terms, building brand loyalty is your warranty to keeping your business in motion and growing. It&#8217;s a stepping stone for continued progress.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s actually easier to put it the other way around\u2014if your business can&#8217;t keep its customers, you&#8217;ll slip back to square one over and over again, sinking money into bringing in new clients just to stay afloat.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are four main ways you can reap the benefits of a strong <\/span><span style=\"font-weight: 400;\">brand loyalty strategy:<\/span><\/p>\n<ul>\n<li><b>Supercharge your profits\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">According to an <\/span><span style=\"font-weight: 400;\">Invespcro study<\/span><span style=\"font-weight: 400;\">, <a href=\"https:\/\/www.invespcro.com\/blog\/customer-acquisition-retention\/\">it costs five times more in advertising and other marketing costs to attract a new customer than it does to retain one that you&#8217;ve already brought in.<\/a>\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Right off the bat, that&#8217;s a considerable improvement ROI-wise, but the same study concludes that returning customers are 50% more likely to try more products and spend, on average, 31% more than a newly converted lead. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">That&#8217;s a welcome boost to another metric, customer lifetime value, which gets more and more relevant as your business scales.<\/span><\/p>\n<ul>\n<li><b>Get the brand-recognition flywheel spinning<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While it&#8217;s crucial to keep an eye on costs, weirdly enough, your marketing machine runs by far the most efficiently where you intervene the least. Word of mouth is king\u2014although it&#8217;s a double-edged sword. But once people start recommending your brand to each other, you&#8217;ve struck gold.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That&#8217;s not to say it&#8217;s all out of your control. The trick is to <a href=\"https:\/\/newblog.creatopy.com\/blog\/social-media-posts\/\">harness the power of social media and user-generated content<\/a> to make it work for you and not against you.\u00a0<\/span><\/p>\n<ul>\n<li><b>Give yourself some headroom<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A loyal customer base is like a backup generator for when the power goes out. By investing resources into nurturing your existing customers during the good times, what you&#8217;re really doing is building a nice little cushion for when things start looking south.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From a simple supply-line hiccup, through a sneaky new competitor rendering you second-best overnight, to a full-scale economic meltdown, there&#8217;s a lot that can send you back to the drawing board when you&#8217;re least prepared. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When the unexpected happens, it&#8217;s good to know that you&#8217;ve proven your worth, and your brand is still number one for your loyal customers.<\/span><\/p>\n<ul>\n<li><b>Shush the naysayers<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Today, more so than ever, as little as a bad review can stir up a lot of controversies and force you to spend time doing damage control instead of focusing on growth. That&#8217;s especially true if you don&#8217;t have a critical mass of positive customer journeys to back you up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Loyal clients are not only more skeptical when they see a bad review themselves, but given there&#8217;s enough of them, they can also act as a counterweight in ratings and a buffer for when your reputation suffers a blow.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to Build Brand Loyalty<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">By now, it shouldn&#8217;t be a question whether the hard work of keeping your existing clients happy is worth it or not. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The know-how is where it gets interesting, especially because this part can be very industry-specific, and there&#8217;s always a lot of room for creativity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are a few essential areas and channels that you should devote attention to, regardless of your domain, your market position, or the demographic you&#8217;re targeting.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Up your customer service game<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Increasing brand loyalty is all about what happens after the sale. Consistent quality and reliable customer service are costly, but they&#8217;re the most influential drivers of brand loyalty. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">And it&#8217;s a classic case of what goes around comes around. Treat your customers with respect, and they&#8217;ll respect you for it.\u00a0<\/span><\/p>\n<p>In the following example, both the brand and the retailer answered an issue raised by their customer on Twitter. Zappos is one of the most popular companies in the world known for its excellent customer service.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-61336 size-large\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-answering-customers-407x1024.jpg\" alt=\"Zappos brand loyalty answering customers\" width=\"407\" height=\"1024\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-answering-customers-407x1024.jpg 407w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-answering-customers-239x600.jpg 239w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-answering-customers-60x150.jpg 60w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-answering-customers.jpg 456w\" sizes=\"(max-width: 407px) 100vw, 407px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">2. Build your authority on trust<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This is a tricky one because trust, just like in a friendship, takes time and exceptional circumstances to develop, and both are luxuries you can&#8217;t really afford most of the time. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Positioning yourself as an expert in your field, taking reputation management seriously, and even tweaking the tone of voice in which your brand communicates with your prospects and existing clients can go a long way in earning their trust.\u00a0<\/span><\/p>\n<p>Sometimes to prove you&#8217;re trustworthy to your potential customers, you may need the help of your past ones.<\/p>\n<p>Create a testimonial page and showcase their opinions on your product or service and how they benefited from them. Testimonials will encourage others to trust your company, as well.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61334 size-medium\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-trust-600x549.png\" alt=\"99designs brand loyalty through testimonials\" width=\"600\" height=\"549\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-trust-600x549.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-trust-150x137.png 150w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-trust-768x702.png 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-trust-770x704.png 770w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-trust.png 958w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/99designs.com\/testimonials\" target=\"_blank\" rel=\"noopener\">Image Source<\/a><\/p>\n<h3><span style=\"font-weight: 400;\">3. Tear down the walls with social media<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">How disappointed and desperate would a consumer need to be to grab pen and paper, or even just to write a complaint in an email?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I know I imagine quite a horrible scene where there&#8217;s not much left that can undo the harm anyway. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But how about social media posts? A quick instant message or comment takes seconds to write, and ideally, not much more to get an answer. The engagement is more than worth it\u2014it actually ties into both of the points above.<\/span><\/p>\n<p>A great example of social media engagement is Wendy&#8217;s Twitter profile. Whenever someone mentions them, they&#8217;ll get back with a witty reply, making anyone want to engage in a conversation with them.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61335 size-medium\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-social-media-556x600.jpg\" alt=\"Wendy's brand loyalty through social media\" width=\"556\" height=\"600\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-social-media-556x600.jpg 556w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-social-media-139x150.jpg 139w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-social-media-768x829.jpg 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-social-media-770x831.jpg 770w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-social-media.jpg 899w\" sizes=\"(max-width: 556px) 100vw, 556px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">4. Get their attention with an offer<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Regardless of the phase of the customer journey, offers are as great to hook existing customers as they are to attract new ones. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, rewarding customer loyalty explicitly (whether it&#8217;s in the shape of a coupon, a limited time offer, or any other incentive), this offers an exclusive experience to your customers while also giving your sales a potential boost.\u00a0<\/span><\/p>\n<p>For example, GoPro started a contest on Instagram, and they are offering prizes to the winners consisting of GoPro products. This way, they encourage their customers to actively engage with the brand and, in the end, reward them for that.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61337 size-large\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-offers-1024x594.png\" alt=\"gopro brand loyalty through offers\" width=\"1024\" height=\"594\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-offers-1024x594.png 1024w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-offers-600x348.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-offers-150x87.png 150w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-offers-768x446.png 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-offers-770x447.png 770w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-offers.png 1180w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3>5. Use loyalty programs<\/h3>\n<p>Few people can sincerely claim their loyalty to a specific brand, and it&#8217;s somehow understandable. Everyone does their research online before purchasing something, and they&#8217;ll always stumble upon flash sales, which encourage easily changeable customer behavior.<\/p>\n<p>To get those customers out of a continuously flash sale loop, attract them into your website with an offer they can&#8217;t ignore and start building a loyalty strategy based on rewards.<\/p>\n<p>Consider giving special status to your customers and other non-monetary reasons to make them come back.<\/p>\n<p>In other words, make people change their opinion on what true value means.<\/p>\n<p>An excellent example of this practice is Sephora&#8217;s Beauty Insider rewards program, which is extremely popular. Customers earn points for each purchase, and they can later choose how to spend those points.<\/p>\n<p>We all know Sephora doesn&#8217;t sell the cheapest products, but this program, based on points, helps customers redeem gift cards or discounts, encouraging them to stay loyal to the brand.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-61353 size-large\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/loyalty-program-for-brand-loyalty-1024x311.png\" alt=\"loyalty program for brand loyalty\" width=\"1024\" height=\"311\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/loyalty-program-for-brand-loyalty-1024x311.png 1024w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/loyalty-program-for-brand-loyalty-600x182.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/loyalty-program-for-brand-loyalty-150x46.png 150w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/loyalty-program-for-brand-loyalty-768x233.png 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/loyalty-program-for-brand-loyalty-1536x467.png 1536w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/loyalty-program-for-brand-loyalty-770x234.png 770w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/loyalty-program-for-brand-loyalty.png 1638w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3>6. Build a community<\/h3>\n<p>Build a community, they said, and you&#8217;ll never have to struggle again. It&#8217;s true. Community is an extension of advocacy, and it&#8217;s the perfect place to make people loyal to your brand.<\/p>\n<p>Since the majority of people shop online, you should build an online community. Once you know your audience&#8217;s expectations, <a href=\"https:\/\/www.facebook.com\/groups\/1995697914016907\">create an online group, and bring those people together.<\/a> Make them the first ones to hear about your brand&#8217;s novelties and offers.<\/p>\n<p>Of course, a community can be built in other ways too. A simple hashtag will help you interact faster with your followers. The power of a hashtag can be massive. Any campaign can start with one, and all the customers will have a sense of belonging just by using the hashtag.<\/p>\n<p>At one point, the community will turn into brand loyalty, and you&#8217;ll discover this when you&#8217;ll see your followers tagging you without starting a specific campaign.<span style=\"font-weight: 400;\"><a href=\"https:\/\/app.creatopy.com\/auth\/create-account?internal_source=internal&amp;internal_medium=Blog&amp;internal_campaign=BlogContentCTA\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-70331 size-full aligncenter\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1.png\" alt=\"\" width=\"700\" height=\"90\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1.png 700w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1-600x77.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1-150x19.png 150w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/span><\/p>\n<h3>7. Make sure your brand is consistent<\/h3>\n<p>Consistency is a crucial element in building loyalty. Customers will form a particular perception of your brand and want to feel it every time they interact with it.<\/p>\n<p>So, <a href=\"https:\/\/www.creatopy.com\/features\/brand-alignment\/\">brand consistency comes in the form of an excellent online experience<\/a> to be continuously delivered to your customers.<\/p>\n<p>We can also talk about visual consistency. Try to maintain the same high-quality in your logo and design elements on all devices.<\/p>\n<p>Visual consistency also comes in the same type of design with which your customers got used to. Ideally, you should change your visual branding elements only when you feel they don&#8217;t align with your <a href=\"https:\/\/newblog.creatopy.com\/blog\/brand-identity\/\" target=\"_blank\" rel=\"noopener\">brand identity<\/a> anymore.<\/p>\n<p>An excellent example of a loved brand, with an impeccable corporate reputation that also maintained its consistency and its customers happy, is Lego.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61359 size-large\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-consistency-1024x729.png\" alt=\"brand loyalty through brand consistency -Lego\" width=\"1024\" height=\"729\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-consistency-1024x729.png 1024w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-consistency-600x427.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-consistency-150x107.png 150w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-consistency-768x547.png 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-consistency-770x548.png 770w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-consistency.png 1228w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3>8. Deliver value through high-quality products\/services<\/h3>\n<p>If you want to win loyal customers, you must understand they need a loyal brand in return. To secure your way of becoming their brand of choice, deliver on everything you have promised, and exceed their expectations.<\/p>\n<p>Maintain a high-quality standard in everything you do. Get to know your customers&#8217; expectations and always focus on them.<\/p>\n<p>By continually being reliable with the best quality products or services, your customers won&#8217;t feel the need to go for something else.<\/p>\n<p>Rocking our world since the &#8217;40s, Fender guitars remained high-quality throughout the years, and, in return, many famous artists relied on them.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61358 size-large\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-quality-1024x516.png\" alt=\"brand loyalty through brand quality\" width=\"1024\" height=\"516\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-quality-1024x516.png 1024w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-quality-600x302.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-quality-150x76.png 150w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-quality-768x387.png 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-quality-1536x773.png 1536w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-quality-770x388.png 770w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-brand-quality.png 1609w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">4 Main Types of Loyalty that Steers Customers to your Brand<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We tend to throw the term around as if it only means one thing and one thing only. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In reality, though, there are many different levels of brand loyalty. It&#8217;s<\/span><span style=\"font-weight: 400;\"> a very malleable concept that, on one hand, differs from one individual to another, but even the same person&#8217;s loyalty can change shapes depending on the situation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don&#8217;t let this scare you, though\u2014it&#8217;s not like fingerprints. We can and will classify them into four easily recognizable types of brand loyalty, with examples of brands that are doing it right.<\/span><\/p>\n<h3><b>1. Price-loyalty<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A bargain deal is hard to say no to the first time, let alone the second time, the third, and so on. It has one thing in mind when comparing offers: value for money. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This kind of brand loyalty, however, is only as long-lived as your offering. Once the competition drops their price below yours, they&#8217;ll move on without so much as a blink.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That said, this loose attachment is in your favor when it comes to increasing your market share. This consumer segment is the first to engage with a new product on the market, especially if it&#8217;s being offered at an unbeatable price. Once you have their attention, they&#8217;ll quickly become truly loyal customers if you play your cards right.<\/span><\/p>\n<p><b>Example: Tesco<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61318 size-full\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-price-loyalty.jpg\" alt=\"brand loyalty through price loyalty - Tesco\" width=\"640\" height=\"426\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-price-loyalty.jpg 640w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-price-loyalty-600x399.jpg 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-price-loyalty-150x100.jpg 150w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.aol.co.uk\/2015\/02\/27\/tesco-pledges-to-cut-prices-and-compete-with-lidl-and-aldi\/?guccounter=1&amp;guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&amp;guce_referrer_sig=AQAAADefjmfMBYrthelBM7z7lAyYvj_17lJE66boOECHAkvVgQ142YUjIZOnFlCwhdvRguhXpIDqbaRQwX0XGU-XY1LCQVu0iTbRqklLhpK7tKO-Ha-Pk8Q_MMyFRrMe8NYnCf7vlscSOmgZodZg-scEZFYPUwqmTadZANbSwQYwpknt\" target=\"_blank\" rel=\"noopener\">Image Source<\/a><\/p>\n<p><span style=\"font-weight: 400;\">People who buy the grocery store&#8217;s brand products fit in this category perfectly, and all that Tesco has always stood for appeals to this calculated approach to shopping. Even their <\/span><a href=\"https:\/\/newblog.creatopy.com\/blog\/catchy-phrases-taglines\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">catchy slogan<\/span><\/a><span style=\"font-weight: 400;\">, &#8220;Every little helps&#8221; is an ode to rationality.<\/span><\/p>\n<h3><b>2. Benefits-loyalty<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">While there&#8217;s an overlap with the previous brand loyalty type, the emotion behind it all is very different. It&#8217;s true\u2014promotions, discounts, and the likes do carry that all-important financial aspect, but they&#8217;re not the only way to attract this customer type.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They may only choose your product over the competition because it makes financial sense. Still, an exclusive benefits program like a membership, a loyalty card, or a referral bonus may turn them into your number-one fans.\u00a0<\/span><\/p>\n<p><b>Example: JetBlue Airways<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61317 size-large\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-benefits-loyalty-1024x410.png\" alt=\"brand loyalty through benefits loyalty - jetBlue\" width=\"1024\" height=\"410\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-benefits-loyalty-1024x410.png 1024w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-benefits-loyalty-600x240.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-benefits-loyalty-150x60.png 150w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-benefits-loyalty-768x307.png 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-benefits-loyalty-770x308.png 770w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-through-benefits-loyalty.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.rewardexpert.com\/blog\/earn-40000-trueblue-points-with-the-jetblue-plus-card\/\" target=\"_blank\" rel=\"noopener\">Image Source<\/a><\/p>\n<p><span style=\"font-weight: 400;\">JetBlue&#8217;s frequent flyer program, TrueBlue, is a classic example and just one of the many similar loyalty programs used by airlines. It offers travelers points for every dollar they spend that may even add up to a free flight in the future.<\/span><\/p>\n<h3><b>3. Convenience-loyalty<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">These types of customers will buy from you because it&#8217;s simply more convenient for them. Life is hard enough on its own, so if you can make your customer experience just a little bit smoother than your competitors&#8217;, congrats\u2014you&#8217;ve just got yourself a devoted fan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, no one says no to good bang for the buck, but this category is not particularly price-sensitive. A more eco-friendly packaging, a friendlier customer service, or supporting a cause close to their hearts can earn you their loyalty, even if yours is not necessarily the cheapest solution on the market.<\/span><\/p>\n<p><b>Example: Starbucks\u00a0<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61316 size-large\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-throgh-convenience-loyalty-1024x538.jpg\" alt=\"brand loyalty throgh convenience loyalty - Starbucks\" width=\"1024\" height=\"538\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-throgh-convenience-loyalty-1024x538.jpg 1024w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-throgh-convenience-loyalty-600x315.jpg 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-throgh-convenience-loyalty-150x79.jpg 150w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-throgh-convenience-loyalty-768x403.jpg 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-throgh-convenience-loyalty-770x404.jpg 770w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-throgh-convenience-loyalty.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/alvinology.com\/2019\/09\/17\/starbucks-launches-mobile-order-pay-option-avoid-the-queue-enjoy-your-favourite-coffee\/\" target=\"_blank\" rel=\"noopener\">Image Source<\/a><\/p>\n<p><span style=\"font-weight: 400;\">Whether you like Starbucks coffee or not, we can agree that they make it really easy to buy. The mobile app and its Order &amp; Pay feature, which shows you your previous orders gives you pairing suggestions, and even guesses where you&#8217;d like to pick it up, has radically transformed the way you get your morning joe.\u00a0<\/span><\/p>\n<h3><b>4. Satisfaction-loyalty<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Nothing beats good old-fashioned customer satisfaction, the ultimate &#8220;loyalizer.&#8221; People who are quite merely happy with the overall experience <\/span><span style=\"font-weight: 400;\">will come back for more without any extra incentives. Providing a high-quality service earns you this type of loyalty with no extra effort on your part.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Careful, though, because it&#8217;s fragile, and it&#8217;s just as easy to lose their trust as it was to gain it. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">These customers will have no problem going to the competition if they have something better to offer, and it will probably be the first thing they do once you make a mistake. <\/span><span style=\"font-weight: 400;\">Consistency is the name of the game in both acquiring and keeping this kind of customer.<\/span><\/p>\n<p><b>Example: Apple<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-61315 size-large\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-satisfied-customer-1024x640.jpg\" alt=\"brand loyalty satisfied customer - Apple\" width=\"1024\" height=\"640\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-satisfied-customer-1024x640.jpg 1024w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-satisfied-customer-600x375.jpg 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-satisfied-customer-150x94.jpg 150w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-satisfied-customer-768x480.jpg 768w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-satisfied-customer-770x481.jpg 770w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2020\/07\/brand-loyalty-satisfied-customer.jpg 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.brainerddispatch.com\/business\/apple-launches-new-devices-iphone-11-ipad-apple-watch-and-services-such-as-apple-tv\" target=\"_blank\" rel=\"noopener\">Image Source<\/a><\/p>\n<p><span style=\"font-weight: 400;\">Ever since the early days, Apple has built computers and gadgets designed around their customers&#8217; needs. Feedback and engaging in conversations with consumers is a large part of their product development routine. As a result, they&#8217;ve managed to build a worldwide community of satisfied, loyal customers.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Conclusion<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The importance of customer retention and whether it falls strictly under marketing or it&#8217;s a shared responsibility between multiple departments depends on a complex constellation of business decisions and the industry you&#8217;re in. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">One thing is universal, though\u2014investing resources towards brand loyalty always pays off. It means you can capitalize on your lead capturing and nurturing efforts for a longer time, thus stabilizing your revenue stream and allowing yourself to continue growing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember, however, that a returning client isn&#8217;t necessarily a loyal customer. It might only mean your current offer is a cheaper or more convenient offering, and they&#8217;ll turn to the competition once you lose that certain edge.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">True brand loyalty is built on positive emotions. Earn your clients&#8217; trust, offer them the comfort they&#8217;re seeking, communicate in a relatable tone, and don&#8217;t lose sight of the key to brand loyalty in any industry and niche: customer satisfaction.<a href=\"https:\/\/app.creatopy.com\/auth\/create-account?internal_source=internal&amp;internal_medium=Blog&amp;internal_campaign=BlogContentCTA\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-70331 size-full aligncenter\" src=\"https:\/\/newblog.creatopy.com\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1.png\" alt=\"\" width=\"700\" height=\"90\" srcset=\"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1.png 700w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1-600x77.png 600w, https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-content\/uploads\/2022\/03\/create-ad-campaigns-1-150x19.png 150w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pushing for new sales is, no doubt, vital to the survival and long-term thriving of any business. But are we forgetting something in this feverish race to drive growth? Or rather, someone?\u00a0 It&#8217;s easy to get so fixated on acquiring leads that the very bread and butter of your income<\/p>\n","protected":false},"author":186,"featured_media":61370,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[3983],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/posts\/61031"}],"collection":[{"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/users\/186"}],"replies":[{"embeddable":true,"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/comments?post=61031"}],"version-history":[{"count":17,"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/posts\/61031\/revisions"}],"predecessor-version":[{"id":82093,"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/posts\/61031\/revisions\/82093"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/media\/61370"}],"wp:attachment":[{"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/media?parent=61031"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/categories?post=61031"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/creatopydevelopmentblog.kinsta.cloud\/blog\/wp-json\/wp\/v2\/tags?post=61031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}